Data Security

/ Services


  • Each physical network bay has redundant points to cater to malfunction on workstation voice and data ports.
  • Our data system is a Pentium-Based Client / Server Network of Windows-based
  • Servers with multiple parallel processors with cross redundancy to ensure SLA uptime.
  • Each of the multiple servers on the system is linked to the others through an Ethernet network providing redundancy in case of failure.
  • The data storage devices utilize the latest version of RAID Technology on our critical data servers with hot swappable disk drives for complete mirroring and redundancy.
  • We have extensive experience integrating with our clients' internal systems.
  • We manage the real-time connectivity to their data systems with 99.6% uptime.
  • 24X7 support available for all technical and downtime situations.
  • Our technical team ensures daily backup of data is taken on DAT / CDs / DVD for data recovery in case of any disaster.

PC & Telephony

  • All voice and data ports are on RJ-45 thereby ensuring a possible usage of more than two connectors from a single RJ -45 cable/port incase a particular pair is inoperable.
  • Predefined number of ready desktops based on process requirements kept in Store for immediate substitution incase of desktop malfunction.
  • Our Avaya ACD have the features that allow us to intelligently route calls to a primary and a secondary call center based on business needs and agreements.
copyright@ Ace Global Services