Data Security
/ Services
Network
- Each physical network bay has redundant points to cater to malfunction on workstation voice and data ports.
- Our data system is a Pentium-Based Client / Server Network of Windows-based
- Servers with multiple parallel processors with cross redundancy to ensure SLA uptime.
- Each of the multiple servers on the system is linked to the others through an Ethernet network providing redundancy in case of failure.
- The data storage devices utilize the latest version of RAID Technology on our critical data servers with hot swappable disk drives for complete mirroring and redundancy.
- We have extensive experience integrating with our clients' internal systems.
- We manage the real-time connectivity to their data systems with 99.6% uptime.
- 24X7 support available for all technical and downtime situations.
- Our technical team ensures daily backup of data is taken on DAT / CDs / DVD for data recovery in case of any disaster.
PC & Telephony
- All voice and data ports are on RJ-45 thereby ensuring a possible usage of more than two connectors from a single RJ -45 cable/port incase a particular pair is inoperable.
- Predefined number of ready desktops based on process requirements kept in Store for immediate substitution incase of desktop malfunction.
- Our Avaya ACD have the features that allow us to intelligently route calls to a primary and a secondary call center based on business needs and agreements.
Our services
Testimonials
"Excellent service with no problems whatsoever, friendly staff and they took on our problems straight away, I would highly recommend ACE." Keith Long
" would recommend ACE to anyone in a similar situation to me, because they genuinely seem to care and want to help. Life is now so much easier without the worry of debt on my shoulders." Amanda
copyright@ Ace Global Services
