Performance Management

/ Services

Reviewing Performance

  • Performance analysis
  • Change & monitor control processes
  • Defined corrective measures for performance improvement

Product Offering Performance

  • Problem identification
  • Root Cause Analysis Problem Analysis
  • Development & implementation of corrective actions.
  • Monitoring & evaluation

Monitoring

  • Monitoring systems for all types of transactions - Voice / Fax / Mail
  • Evaluation / Calibration of key performance attributes
  • Specific performance, objective-scoring system is in place
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