Project Implementation & Development

/ Services


  • Defining requirements & targets
  • Identification of relevant product offering’s
  • Identification of Critical Success Factors, (CSF’s) and associated measurements
  • Assessment of compliance requirements
  • Project roll out plan with TAT for every process
  • Project progress audits at every completion / non – completion stage

Process Improvement

  • Root cause analysis
  • Process calibration against industry standards and benchmarks

Staffing & Scheduling

  • Study & analysis of arrival patterns for inbound calls, e-mails, or web-based transactions
  • Cycle time measurement & analysis
  • Forecasting with tools
  • Development & execution of staffing plans
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